Privacy Policy

Introduction

VenueBase Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website my.venuebase.co.uk and use our platform.

For privacy inquiries, contact us at hello@venuebase.co.uk.

What Personal Data We Collect

We collect information you provide directly to us, such as:

• Name and contact details (email, phone number)
• Business name and venue information
• Staff member details (for roster and compliance purposes)
• Payment information (processed securely by third-party providers)
• Usage data (how you interact with the platform)
• Communications and support tickets

How We Use Your Data

We use your personal data to:

• Provide, maintain, and improve the VenueBase platform
• Send service updates, security alerts, and support communications
• Process payments and manage your subscription
• Comply with legal and regulatory obligations
• Respond to your inquiries and provide customer support
• Improve platform performance and user experience

Legal Basis for Processing

We process your personal data based on:

• Contract: To perform our service obligations to you
• Legitimate interests: To improve our services and prevent fraud
• Consent: When you explicitly opt-in to communications
• Legal obligation: To comply with applicable laws and regulations

Data Retention

We retain your personal data for as long as your account is active. After account closure, we retain data for an additional 2 years to comply with legal obligations, unless you request deletion sooner. You may request data deletion at any time subject to legal requirements.

Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Limit how we use your data
• Portability: Export your data in a portable format
• Objection: Opt-out of specific processing activities

To exercise these rights, contact hello@venuebase.co.uk.

Data Security

We implement industry-standard security measures to protect your data:

• Data hosted on secure UK-based servers
• End-to-end encryption for sensitive information
• Role-based access controls and authentication
• Regular security audits and updates
• GDPR compliance certification and ICO registration

Third-Party Services

We use trusted third-party service providers for payments and hosting. These providers are bound by confidentiality agreements and process data only as instructed. We do not sell your personal data to third parties.

Cookies

VenueBase uses essential cookies to maintain your session and ensure platform functionality. We also use basic analytics to understand how users interact with our platform. You can disable non-essential cookies in your browser settings, though this may affect platform functionality.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notification on our website. Your continued use of VenueBase after changes indicates acceptance of the updated policy.

Contact Us

For privacy-related questions or to exercise your data rights, contact:

VenueBase Ltd
Email: hello@venuebase.co.uk
Website: my.venuebase.co.uk