Everything you need to know

Most venues are up and running within a single afternoon. Our guided setup takes around 10 minutes, and once your team is added, you can start building your first rota and compliance records straight away. If you need help, our team is always on hand by phone or email.

Not at all. VenueBase is designed to be used by hospitality professionals, not tech experts. If you can use a smartphone or a basic spreadsheet, you'll be right at home. We also provide a setup guide and personal onboarding support for every new customer.

Yes. You can import staff lists from a spreadsheet and we'll help you migrate your existing compliance records. Our team can assist with data migration for Platinum plan customers, ensuring a smooth transition from your current systems.

We offer a free, no-obligation discovery call where we'll walk you through the platform live. For qualifying venues, we can arrange a hands-on pilot — just book a call to find out more.

No setup fees, no hidden costs — ever. You pay the monthly subscription price and that's it. We believe in honest, transparent pricing that means you always know exactly what you're paying for.

No contracts, no lock-ins. VenueBase is a simple monthly subscription. You can cancel any time from within your account — no questions asked. That said, we're confident once you see the difference it makes, you won't want to leave.

Absolutely. You can switch plans at any point from within your account settings. Upgrades take effect immediately, and downgrades apply at your next billing date. We'll always help you make sure you're on the right plan for your needs.

If you're running a larger operation, get in touch with us directly. We offer bespoke pricing for larger venues and multi-site groups. We'll put together a custom package that works for your business.

Yes — if you manage more than one venue, get in touch to discuss our multi-site pricing. Our Platinum plan includes multi-location support, and we offer tailored commercial arrangements for groups and chains.

We accept all major credit and debit cards. Bank transfer is also available for annual customers on request. All payments are processed securely through our payment provider and invoices are issued automatically each month.

VenueBase helps you meet all UK food hygiene requirements including HACCP management, allergen records (Natasha's Law), daily temperature logs, cleaning schedules, and supplier documentation. Everything an EHO inspector expects to see — digitally organised and instantly accessible.

Yes — VenueBase covers health & safety management including risk assessments, incident and near-miss logging, COSHH records, fire safety checks, and staff certification tracking. It's a complete compliance solution for all aspects of running a hospitality venue legally and safely.

Absolutely. VenueBase is hosted on UK servers and is fully GDPR compliant. We use industry-standard encryption for all data in transit and at rest. We are registered with the ICO and never sell or share your data with third parties. You can export or request deletion of your data at any time.

Yes — VenueBase is fully mobile-responsive and works in any web browser on any device. Staff don't need to download an app. They simply log in on their phone to view shifts, submit availability, complete training tasks, and access compliance records.

We offer email support on all plans (Starter and Pro), with phone support included for Pro customers. Platinum customers get a dedicated account manager and a personal onboarding session. We always aim to respond within 2 hours during business hours. And yes — it's always a real person, never a chatbot.

Multi-site management is available on our Platinum plan. You can manage multiple venue locations under one account, with a central dashboard giving you full visibility across all sites. Each location has its own rota, compliance records, and team management — all accessible in one place.